TERMS AND CONDITIONS

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Last updated: 2nd of January 2025

 

Welcome to the Daap Company website. These Terms and Conditions (“Terms”) govern your access to and use of this website. Please note that these Terms supersede any previous terms that may have been in place.
 

By continuing to browse or use this website, you agree to comply with and be bound by these Terms, together with our Privacy Policy. If you do not agree with any part of these Terms, we kindly ask that you do not use this website.

 

1. Definitions

• “Daap Company,” “we,” “us,” or “our” refers to the owner of this website, Daap Company, registered at 447 Collins Street, Melbourne VIC 3000, Australia, ABN 24 644 613 285.

• “You” or “your” refers to the user, visitor, or viewer of this website.

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2. General Use of the Website

The content on this website is provided for your general information and use only. While we aim to keep information accurate and up to date, it is subject to change at any time without notice.

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Your use of any information or materials on this website is entirely at your own discretion and risk. It is your responsibility to ensure that any services, products, or information available through this website meet your specific requirements.

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3. Guarantees on Information

Neither Daap Company nor any third parties provide any warranty or guarantee as to the accuracy, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose, to the fullest extent permitted by law.

 

4. Our Commitment to Quality

While results may vary depending on individual circumstances, we are committed to delivering high-quality work.
We take pride in our services and guarantee:

• Professional and premium-quality delivery

• Reasonable revisions as required

• A genuine commitment to meeting agreed expectations and client satisfaction within the scope of work

Any specific performance guarantees apply only where expressly agreed in writing.

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5. Limitation of Liability

To the maximum extent permitted by law, Daap Company shall not be liable for any loss or damage arising from your use of, or reliance on, this website or its content.

Nothing in these Terms excludes or limits any rights or remedies you may have under Australian Consumer Law that cannot be lawfully excluded.

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6. Intellectual Property

This website contains material that is owned by or licensed to Daap Company. This includes, but is not limited to, the design, layout, appearance, text, graphics, and visual assets.

Reproduction, distribution, or reuse of any material is prohibited unless permitted in accordance with applicable copyright laws or with prior written consent from Daap Company.

All trademarks reproduced on this website that are not the property of, or licensed to, Daap Company are acknowledged and remain the property of their respective owners.
 

7. Unauthorised Use

Unauthorised use of this website may give rise to a claim for damages and/or constitute a criminal offence under applicable laws.

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8. Pricing and GST

All prices displayed on this website are exclusive of GST unless otherwise stated.

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9. Governing Law

Your use of this website, and any dispute arising out of such use, is governed by the laws of Victoria, Australia. You agree to submit to the jurisdiction of the courts of Victoria.

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10. Contact

If you have any questions about these Terms and Conditions, please contact us via the details provided on our website.

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11. Our Commitment to Satisfaction & Revisions

Client and partner satisfaction is central to how we work.

We guarantee high-quality delivery and offer as many reasonable revisions as necessary to ensure complete satisfaction, provided the work remains within the originally agreed scope, brief, and objectives.

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We are committed to working collaboratively and in good faith to achieve the best possible outcome before any refund is considered.

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12. General Policy Overview

Daap Company provides professional marketing, creative, consulting, and digital services that are often customised, time-based, and resource-intensive. As such, refunds and cancellations are assessed based on the agreed scope of work and the stage of project delivery.

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Nothing in this policy limits your rights under Australian Consumer Law.

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13. Cancellations by the Client

a. Before Work Commences

If a cancellation is requested before any work has commenced, you may be eligible for a refund of fees paid, less any non-recoverable administrative costs or third-party expenses already incurred.

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b. After Work Has Commenced

If work has already commenced, refunds are not automatically guaranteed and will be assessed on a case-by-case basis, taking into account:

• Work completed to date

• Time, effort, and resources invested

• Any third-party costs incurred

• The agreed scope and deliverables

Daap Company reserves the right to retain payment proportionate to the work completed.

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14. Refunds and Dissatisfaction

If you are dissatisfied at any stage, we strongly encourage you to notify us promptly so we can address the issue.

Before any refund is considered, we will always:

• Offer and apply as many reasonable revisions as necessary

• Work collaboratively to align the deliverables with the agreed brief

• Act fairly, professionally, and in good faith

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Refunds are not provided for:

• A change of mind

• Personal preference differences where work aligns with the approved brief

• Outcomes affected by third-party platforms, algorithms, market conditions, or client-provided materials

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