LEGALS · GENERAL

 

PRIVACY POLICY

 

This Privacy Policy outlines how Daap Company Pty Ltd (ACN 644 613 285) (“Daap Company”, “we”, “our”, or “us”) collects, uses, stores, protects, and discloses personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).

 

This policy applies to all personal information collected through our website, digital platforms, communications, advertising campaigns, forms, CRM systems, applications, automation systems, and any services provided by Daap Company.

 

Personal information refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.

 

Sensitive information may include information relating to racial or ethnic origin, political opinions, religious beliefs, health information, criminal history, or other sensitive data as defined under the Privacy Act.

 

By accessing our website, communicating with us, or engaging our services, you consent to the collection, handling, use, and disclosure of your information as described in this Privacy Policy.

 

We may update or modify this Privacy Policy from time to time without prior notice. The latest version will always be available on our website.

 

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OTHER TERMS & CONDITIONS

 

Your use of our website and services may also be subject to our Terms of Use, Service Agreements, disclaimers, and additional contractual terms made available by Daap Company from time to time.

 

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COLLECTION OF PERSONAL INFORMATION

 

We may collect personal information directly from you when you:

 

• submit an enquiry

• contact us by phone, email, forms, chat, or social media

• engage our services

• subscribe to newsletters or marketing communications

• participate in campaigns, promotions, or surveys

• access our website or digital platforms

• request proposals, consultations, or quotations

• interact with advertisements, analytics, cookies, or tracking technologies

 

The information we collect may include:

 

• full name

• business name

• address

• phone number

• email address

• billing information

• ABN or company details

• social media information

• website or domain information

• CRM and marketing data

• communication history

• payment details

• technical usage information

 

We may also collect non personally identifiable information including:

 

• IP address

• browser type

• operating system

• device information

• referral URLs

• pages visited

• session duration

• interaction behavior

• analytics and advertising data

• cookie and tracking data

 

This information may be collected through platforms such as Google Analytics, Meta Pixel, CRM systems, automation software, AI powered systems, advertising platforms, cookies, and related technologies.

 

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USE OF PERSONAL INFORMATION

 

We use personal information for purposes including:

 

• delivering and managing services

• responding to enquiries

• customer support and communication

• project management

• billing and payment processing

• website and system optimization

• lead generation and CRM management

• marketing and advertising campaigns

• analytics and reporting

• automation and AI powered workflows

• improving our website, systems, and services

• internal administration and record keeping

• compliance with legal obligations

• fraud prevention and security monitoring

 

We may also use your information to send:

 

• updates

• newsletters

• promotional communications

• offers

• marketing materials

• educational content

• event invitations

 

You may unsubscribe or opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

 

We comply with the Spam Act 2003 (Cth) regarding electronic marketing communications.

 

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COOKIES, TRACKING & ANALYTICS

 

Our website may use cookies, pixels, tags, analytics tools, session recording tools, and similar technologies to improve user experience, analyze traffic, optimize campaigns, personalize content, and measure advertising performance.

 

Third party services may include:

 

• Google Analytics

• Google Ads

• Meta Ads

• LinkedIn Ads

• YouTube

• CRM systems

• AI and automation platforms

• remarketing and retargeting platforms

 

You may disable cookies through your browser settings, however some website functionality may be affected.

 

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DISCLOSURE OF PERSONAL INFORMATION

 

We may disclose personal information to:

 

• employees and contractors

• professional advisers

• payment processors

• hosting providers

• CRM providers

• automation software providers

• cloud storage providers

• analytics providers

• advertising platforms

• technology partners

• legal or regulatory authorities where required

 

Some third party providers may store or process information outside Australia.

 

We take reasonable steps to ensure service providers maintain appropriate privacy and confidentiality standards consistent with Australian privacy laws.

 

We do not sell personal information to third parties.

 

Where clients provide us with customer, lead, audience, or user data for marketing, CRM, automation, advertising, analytics, or related business purposes, clients are responsible for ensuring they have obtained all necessary consents, permissions, and legal rights to provide such information to us.

 

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AI SYSTEMS & AUTOMATION

 

Daap Company may use AI powered systems, automation tools, machine learning platforms, and third party technologies to improve operational efficiency, marketing performance, analytics, customer service, and digital experiences.

 

While we implement reasonable safeguards, AI generated outputs, automations, recommendations, and analytics may occasionally contain inaccuracies or require human review.

 

Clients remain responsible for reviewing and approving final content, campaigns, automations, and business decisions.

 

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SECURITY OF PERSONAL INFORMATION

 

We take reasonable technical, administrative, and organizational measures to protect personal information against:

 

• unauthorized access

• misuse

• disclosure

• alteration

• interference

• loss

 

Security measures may include:

 

• encrypted systems

• secure servers

• password protection

• restricted access controls

• cloud security infrastructure

• monitoring and security practices

 

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

We are not responsible for unauthorized access resulting from:

 

• internet transmission vulnerabilities

• third party breaches

• malware or spyware on user devices

• compromised passwords or credentials

• force majeure or cyber attacks beyond reasonable control

 

If an eligible data breach occurs, we will comply with our obligations under the Privacy Act and the Notifiable Data Breaches scheme.

 

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THIRD PARTY WEBSITES

 

Our website may contain links to external websites, platforms, or third party services.

 

We are not responsible for the privacy practices, content, security, or policies of external websites or providers.

 

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ACCESSING OR CORRECTING YOUR INFORMATION

 

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal obligations.

 

To make a request, please contact us using the details below.

 

We may require proof of identity before processing requests.

 

In some circumstances permitted by law, we may refuse access requests. If so, we will provide written reasons where required.

 

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RETENTION OF INFORMATION

 

We retain personal information only for as long as reasonably necessary to:

 

• provide services

• comply with legal obligations

• resolve disputes

• enforce agreements

• maintain business records

 

When information is no longer required, we take reasonable steps to securely destroy or de identify it.

 

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COMPLAINTS

 

If you have concerns or complaints regarding privacy or the handling of your personal information, please contact us. 

 

We will investigate complaints promptly and handle them confidentially and fairly.

 

If a complaint cannot be resolved satisfactorily, you may contact the Office of the Australian Information Commissioner (OAIC).

 

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CONTACT US

 

Daap Company Pty Ltd (ACN 644 613 285)

Melbourne, Victoria, Australia

 

Email: support@daap.com.au

Website:  www.daap.com.au

 

Last Updated: May 2026